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FAQs

 

Where do you ship from?

 

 We ship from our partnered warehouses & factories located in US. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.

 

How long will it takes for my items to arrive??

It will usually take 7-30 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

 

 Is Checkout on this site safe & secure??

You can be absolutely sure that all purchases here are safe and secure.

I received my order and want to return/exchange it. How do I do that?

Please email support@mebazo.com for return address. Only available for eligible items, made-to-order items are final sale. 

I received my order and it is incorrect! What do I do?

Oh no! We will get you the correct items asap. Please email support@mebazo.com as soon as possible with your order number and an image with detailed description of the incorrect item(s) you received. 

I received my order and an item is damaged! What do I do?

Please email support@mebazo.com as soon as possible with your order number and an image of the damaged item(s) which you received. A replacement order will be shipped to you immediately.

I’m unsure about the size. How can I get help?

You can view our sizing chart under each item which has size variation, which helps you with sizing and fit questions. 

Where can I track my order?

Go to this Tracking Page. Please use your Tracking no. to track your shipment in real time.

Will I pay for custom fees?

Yes, SMDS is not responsible for import duties/fees on orders shipped internationally. Taxes and duties are to be collected upon delivery. These charges are determined by each individual country.

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